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Customer Service Review

Posted on January 07, 2016 by Thomas Parker, MD

We made a mistake and sent the wrong product to Norman Gordon.  Mr. Gordon contacted us. Although we wish we had not made the mistake, we were delighted to receive the following note: 

"Just wanted to let you know that my replacement order was received this past Friday.  As promised, the product was correct and the postage-paid return envelope was included to return the wrong item.  That product was picked up via USPS on Saturday.  The unexpected bonus cap was quite nice!  Thanks for going the extra mile to make things right.  I look forward to using my new knee brace for an extended period of time. Best wishes for a prosperous 2016!"

Norman Gordon

Thomas Parker, MD

Thomas Parker, MD

About the Author: Thomas E. Parker, MD, Chief Executive Officer of Body Helix, is a retired physician, with a practice specialty of Internal Medicine. He attended The Ohio State University College of Medicine and completed his Internal Medicine internship and residency at Duke University Medical Center. Parker received the distinction of “Top Doctor” in Charlotte Magazine in 2011, 2012, and 2014. In 2008, Parker became involved in Body Helix as a founding member and Chief Science Officer with the responsibility of overseeing product development, safety and guiding marketing materials to reflect scientifically accurate claims.

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